Every once in a while, things stop working for reasons known and unknown and you need to open a support ticket. It is the duty of Beenius support professionals to find the cause of it and solve it.
For Beenius to begin solving your ticket, we need as much information as possible. If you are not sure if some data is relevant, include it. It is always better to have too much information than not enough. Upon gathering the necessary data, preliminary research is conducted, and we set up our test environment to be as close to the customer’s environment and try to break things. Depending on the complexity of the challenge, we decide on suitable further actions.
Download the ‘’The Life Cycle of a Support Ticket’’ paper, where we guide you through the whole process of opening a ticket and requirements for successfully resolving it.
Written by our colleague Miha Puželj, Support Engineer at Beenius.